1. Welcome
We are Techspert, located at Technologiepark 82/27 – 9052 Zwijnaarde. VAT BE0644.862.136.

In this Privacy Policy, we explain which personal information we, as the ‘data controller,’ collect and how we use and share it to improve our services.

2. Personal Data
The limited personal data we collect is gathered in the following ways:

• Website: When visiting our website, certain data is recorded via cookies (including your IP address) to maintain and improve our website.
• Business Relationship: When you contact us regarding our services as a (potential) client or partner, we process your full name, contact details (email address, phone number, office and/or home address), and other information necessary for orders, invoicing, or collaboration (such as your bank details, contact history, or details related to previous orders).
• Marketing: If you give us explicit consent, we process your full name and email address to send direct marketing, newsletters, promotions, and offers regarding our products and services. You can unsubscribe from this at any time with ease.

While you are never required to provide personal data, refusing to share necessary information may hinder or make it impossible for us to provide our services.

3. Processing Purposes
We process personal data in the context of our general client and order management or to deliver our services. This includes customer administration, tracking orders and deliveries, invoicing, answering inquiries, and marketing purposes.

The processing takes place based on the following legal grounds:

• With your consent;
• As necessary for the execution of a contract;
• As necessary to comply with a legal obligation;
• To protect your vital interests or those of another person;
• For the performance of a task carried out in the public interest;
• As necessary for the pursuit of our legitimate business interests.

Where processing of personal data is based on your explicit consent, you always have the right to withdraw this consent.

4. Sharing with Third Parties
If necessary to achieve the stated purposes, we may share personal data with employees and our professional partners. Our partners will, in turn, take the necessary technical and organizational measures to protect this personal data.

We will never commercialize your personal data to third parties. In the case of a possible reorganization, bankruptcy, or transfer of activities, data that is part of our business operations may, however, be transferred to third parties.

In limited cases, we may also be required to share personal data based on a court order or mandatory legislation, such as in the context of fraud prevention or security issues, or to protect our rights.

5. Retention Period
We process and retain personal data for a reasonable period necessary to achieve the stated purposes, depending on our contractual relationship, to comply with legal requirements, or in the context of customary retention mechanisms that are reasonably limited in time (e.g., backups).